Privacy policy


At, your privacy is important to us.

Our mission is to respect the confidentiality of the personal information we collect.

With this in mind, we have implemented procedures and policies to ensure the security of your confidential information. This Privacy Policy, hereinafter referred to as the Policy, is a statement of the principles and guidelines that guide us in the management of the information we receive.

By providing personal information to Solution Incorporation T2 inc. or its employees or agents, you agree that we may collect, use, disclose or transmit such personal information in accordance with this policy.

In this regard, we would like to inform you of the manner in which your information may be collected, used and disclosed as well as the rights you have.

Scope of this policy

This Policy applies to the collection, use and communication of all personal information concerning, directly or indirectly, any user and any other person associated with Solution Incorporation T2 inc. Rest assured that Solution Incorporation T2 inc. will use and communicate the personal information collected in the context of the mandates entrusted to it by users, taking great care to comply with all applicable legislation.

Canadian and Quebec privacy legislation defines personal information as any information that can be used to identify an individual.

Please note, however, that certain personal information is not governed by these laws, including any information that could be obtained publicly, which is not covered by this policy.

What information do we collect and how do we use it?

Solution Incorporation T2 inc. collects your personal information in order to provide you with our services. We use your personal information only for the purposes for which we have your consent at the time of collection.

We collect personal information through forms and interactivity established between you and our website. As described in the following section, we also use cookies and/or log files to collect information about you.

In some cases, Solution Incorporation T2 inc. may also collect personal information through the use of automated technological tools. For example, when you visit our website, certain information is collected automatically. Only certain information is collected on a mandatory basis, and you can enhance your browsing experience by allowing us to collect certain additional information.

With the exception of mandatory cookies, you have the option of declining to provide the personal information we request. In this case, you may not be able to access some or all of the products, services or communications offered by Solution Incorporation T2 inc.

When you use our products and services, we ensure that we collect only the following personal information necessary to serve you and fulfill our obligations:

  • First and last name.
  • Telephone number.
  • Full postal address.
  • E-mail address.
  • Gender and marital status.
  • Online login details.
  • Password
  • Social Insurance Number (SIN). (Only when required)
  • Date of birth. (Only when required)
  • Banking information.
  • Government documents that contain confidential information.
  • Company numbers with government authorities (Federal Business Number, Quebec Identification Number, Quebec Business Number, Goods and Services Tax Number, Quebec Sales Tax Number).

This information is used to:

  • Establish and validate your identity so that we can provide you with a quote.
  • Provide the mandate, such as financial statements, personal and/or corporate income tax returns and any other tax forms required by the Canada Revenue Agency and Revenue Québec.

Information about your use of our services:

  • IP address and approximate location.
  • Browsing habits.
  • Device type.
  • Operating system.
  • Language and communication preferences.
  • Social media communications.
  • Information obtained through cookies.

This information is used to:

  • Compile statistics about the use of our platforms, services and customer characteristics.
  • Ensure the optimal operation of our sites.
  • Ensure that you are located in Quebec, if necessary.
  • To recognize you on our websites and mobile applications and identify your preferences.
  • For research and analysis purposes.
  • To provide services requested by the customer.
  • To process customer payments.
  • To send you information, publications or other informational materials.
  • For such other purposes as we may disclose to you from time to time.
  • To provide you with appropriate professional follow-up based on your tax obligations and statute of limitations.

Information may also be collected to enable Solution Incorporation T2 inc. to fulfill its obligations and ensure compliance with certain laws:

  • To respond to requests, warrants and orders from police forces, courts or authorized agencies.
  • To ensure the security of our operations and facilities.
  • To prevent, detect and control fraud, as well as unauthorized or illegal activities, such as money laundering.
  • Obligations of the Order of CPAs of Quebec and Ontario.

Solution Incorporation T2 inc. commits not to disclose personal information for purposes other than those mentioned above, unless authorized by the customer.


In order for your navigation on the Solution Incorporation T2 inc. site to function fully, our servers exchange certain information of a technical nature with the browser of your device (i.e. any device that allows access to Solution Incorporation T2 inc. services, such as a computer, tablet or smartphone). This information takes the form of small text files called cookies. For these purposes, we set and allow third parties to set cookies that fall into one of the categories listed below.

Functional cookies (mandatory)

These cookies are essential to the operation of our site. Without these cookies, our site or certain parts of our site may not function properly. For example, these cookies are necessary to ensure the security of our site. Their activation is therefore mandatory.
You will have the option of accepting or rejecting cookies.

Personalization cookies

These cookies are used to enhance the browsing experience by remembering certain user preferences. If these cookies are disabled, certain preferences will no longer be remembered, but you will still be able to use the site.

Statistics cookies

These cookies collect information about how users navigate our site without directly identifying them. The data is used to study and improve your browsing experience. For example, these cookies allow us to identify the pages most frequently visited.

Advertising cookies

These cookies are used to personalize the advertisements each user sees on and off our site. If you turn off these cookies, you won't see fewer ads, but they may be less relevant to you. You may also be unable to view certain videos..

With whom may we share your personal information?

Solution Incorporation T2 inc. may disclose your personal information with your consent or where permitted or required by law.

When required to provide you with the services you have requested, we may share your personal information with suppliers who we require to comply with the same privacy obligations. If such a supplier is located outside of Quebec, Solution Incorporation T2 Inc. will assess the situation to ensure that the applicable protection is adequate in accordance with generally accepted privacy principles.

These suppliers work with Solution Incorporation T2 inc. to provide services related to payment processing and financial transactions, hosting and e-commerce platform operations, data analysis, marketing and advertising.

We do not sell your information to third parties. protects your personal information

When collecting confidential information, Solution Incorporation T2 inc. ensures that only employees authorized have access to your information and that they are fully aware of all Solution Incorporation T2 inc. obligations regarding the confidentiality of personal information.

This may include personnel assigned to mandate production, marketing activities, customer service, information technology, business intelligence and the legal department.

You can be assured that they will not disclose your personal information to third parties, except as required by law or as necessary for the purposes of the mandate.

In addition, Solution Incorporation T2 inc. takes care to monitor and ensure compliance with security measures. To increase the security of information transfer, the website operated by Solution Incorporation T2 inc. uses SSL protocol to protect the transmission of your data online.

We also prefer to send documents via secure links to our customers, employees and stakeholders. Our employees and stakeholders are required to use complex passwords, to use a password management tool, to use password-protected computer equipment accessible only by them, and to use a two-factor authentication system when connecting to our systems that have access to your confidential information.

In addition, all of our employees and stakeholders who have access to confidential information in the course of their duties have signed a confidentiality agreement with Solution Incorporation T2 inc.

How long is personal information retained?

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, for example, to provide you with the services you have requested. In some cases, we may be required by law to retain information for a longer period of time, such as for tax purposes.

Solution Incorporation T2 inc. establishes and maintains an inventory of these personal information files and destroys them when necessary. At all times, we retain and destroy personal information in accordance with applicable laws and take appropriate measures to ensure its protection.

Personal information held by Solution Incorporation T2 inc. is maintained and protected by robust technologies and processes to ensure its integrity and security. We implement security measures to protect this information from theft and unauthorized access or disclosure.

Third Party Applications and Storage of Your Personal Information

As we use technology, software and hardware to provide our services, please be aware that we use third-party applications that handle personal data and confidential information in a careful and secure manner.

Security Incident Management and Disclosure Policy

Solution Incorporation T2 inc. has established incident procedures in order to respond appropriately and quickly to security issues that could jeopardize the confidentiality and/or protection of private and confidential information:

  • Rapid response to alerts.
  • Assess the severity of the alert (potential incident).
  • Make appropriate corrections (if necessary) to mitigate risks.
  • Communicate with our customers and the Quebec Access to Information Commission within 24 hours if there is a risk of serious harm. In turn, our clients must comply with all applicable laws and regulations.
  • Collecting and archiving data for future reference.

Once the incident is under control, a more accurate diagnosis of the source of the problem is made in order to resolve the security issue on a more permanent basis and prevent a similar incident from recurring.

In the event of an incident involving a subcontractor or Solution Incorporation T2 Inc. employee, the information will be reported to you within 24 hours.

What rights do you have regarding your information?

Right of access and rectification

You may request access to your personal information held by Solution Incorporation T2 inc. in accordance with the law.

If your personal information is inaccurate, incomplete or equivocal, or if its collection, communication or retention is not authorized by law, you may request that it be corrected, following the same procedure as for requesting access.

To exercise your rights, you must submit a request to the person responsible for Access to Documents and Protection of Personal Information:

Frédéric Roy-Gobeil
Solution Incorporation T2 inc.
3956 Rue de Mentana
Montreal (Quebec) H2L 3R8 and

If you wish to receive a written response, your request must be made in writing.

It may take up to 30 days to respond to your request, and we will inform you of any legal restrictions.

Right to withdraw your consent

You may request to withdraw your consent to our use of your personal information.
However, withdrawing your consent may mean that we will no longer be able to provide you with certain services, such as tax returns for your business. Otherwise, we will inform you of the consequences of withholding consent in our request for consent.

To make a complaint

If you have a complaint about the way we have handled your information or about our information practices, you may contact :

Frédéric Roy-Gobeil
Solution Incorporation T2 inc.
3956 Rue de Mentana
Montreal (Quebec) H2L 3R8 and

We keep a record of all complaints received, if any.

Changes to the Policy

Solution Incorporation T2 inc. may modify the Policy at any time. Please note that our policy is updated on a regular basis. To consult the most current version, please visit our Web site at

Please be assured that will make every effort to prevent the loss, misuse and alteration of personal information under its control. As such, we invite you to regularly review our Privacy Policy, which will be periodically revised and improved as necessary.

Do you have any questions?

If you have any questions regarding this policy, please contact:

Frédéric Roy-Gobeil
Solution Incorporation T2 inc.
3956 Rue de Mentana
Montreal (Quebec) H2L 3R8 and

Effective date: September 2023